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Policies
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
Thank you for choosing Carved + Crafted by Fresh Ideas, where we’re dedicated to providing you with a remarkable experience filled with exceptional quality, stellar service, and innovative culinary delights. Our team of professionals is here to support you every step of the way in planning your special event. Please take a moment to read our policies.
To ensure that your event is everything you envision and more, we kindly request that you book at least ten business days in advance and include a minimum of 10 guests. However, we understand that sometimes plans change unexpectedly, and we’ll do our best to accommodate your needs.
Any order that is not booked for ten business days will be charged with a late charge of 20%.
For a truly customized experience, such as custom menus and themes, we kindly request a 14-day notice to allow for thoughtful menu planning and sourcing of the freshest ingredients.
Standard hours of operation are 7:30 a.m. – 9:00 p.m. Events prepared and served outside of this service window will incur extra labor charges. Please contact your event coordinator for further details. For additional alternatives and further questions, please contact your event coordinator.
We require a guest count 7 business days prior to the event. For hors d’oeuvre orders, we kindly request your confirmed number of guests be specified no later than 14 business days prior to the event. This number is considered the guaranteed guest count.
Guest counts submitted after these deadlines will be accommodated to the best of our ability; however, we may not be able to provide the exact orders requested after these deadlines.
Events are billed in 2-hour increments. Events exceeding the 5-hour limit will be subject to additional service fees.
While we hope that cancellations won’t be necessary, we understand that circumstances may arise. We kindly ask for at least five business days’ notice for cancellations to avoid any charges.
In the event of unforeseen cancellations within three business days, billing will occur for 100% of the event unless the booking can be rescheduled within 48 hours.
All disposable serviceware will be furnished as an accompaniment to all items purchased. Some exceptions apply to orders being picked up. We provide high-quality disposable plasticware. China and glassware may be available for an additional charge for events.
Food display tables will be dressed in black tablecloths if requested by the event coordinator. Tablecloths for non-food tables are available in additional colors and styles for an additional fee. For additional colors and linen styles, please contact Event Services.
Tax-exempt forms must be submitted with all food orders. If one is not provided, then sales tax will be added to the invoice.
A form of payment (purchase order, cash, check, or credit card) is kindly requested 5 business days prior to the event date or paid on the day of the event.
Your guests’ dietary preferences are important to us. Please inform us of any special dietary requirements as soon as possible, and no later than three business days prior to your event. Our culinary team will work diligently to accommodate these needs.
2000 calories a day are used for general nutrition advice, but calorie needs vary. Additional nutrition information is available upon request.
Meeting rooms and equipment are arranged through the Conferencing Office prior to setting up a menu for the event.
Shellie Johns
Assistant Director
308-432-6734 Office Number
308-430-4320 Cell Phone
Karl Kigerl
Director
308-432-6734 Office Number
720-201-2789
